The Public Relations Office (Ufficio Relazioni con il Pubblico - URP) of the University of Foggia performs the functions of institutional communication and contact with citizens. By taking care of communication between the users and the University, it is aimed at students, university staff, companies and individuals, other bodies and administrations, and in general at those who need guidance among the skills and services offered by the University, in order to know the right office to turn to.

What is the URP?

The Public Relations Office (URP) is the bridge between the Public Administration and people, both as individuals and as associates.

The URP was set up to put into practice the principles of transparency and participation in administrative action set forth in Law 241/1990 (New rules on administrative procedure and the right of access to administrative documents).

URPs show the profound transformation taking place in public administrations, whereby the administration is at the service of the people and the way of working has profoundly changed.

Law no. 150/2000 redefines the tasks of URPs, already established by Legislative Decree no. 29/1993 (on streamlining public administration). Law 150 governs the information and communication activities of public administrations.

According to Article 8 of Law 150:

1. The activity of the public relations office is addressed to individual and associated citizens.
2. In the exercise of their regulatory power, public administrations shall redefine the tasks and reorganise public relations offices within six months from the date of entry into force of the law,  according to the following criteria:

• guaranteeing the exercise of the rights of information, access and participation set forth in Law No. 241 of 7 August 1990, as amended
• facilitating the use of the services offered to citizens, also by describing regulatory and administrative provisions, and providing information on the structures and tasks of the administrations themselves
• promoting the adoption of online networking systems and coordinating civic networks
• implementing processes to verify the quality of services and users’ satisfaction, by means of listening to citizens and internal communication
• ensuring that information is shared among the public relations offices of the various administrations.

Through the use of information technology, public relations offices make sure:

1. that users can exercise the participation rights referred to in Chapter II of Law No. 241 of 7 August 1990
2. that users are informed on acts and procedures
3. to carry out research and analysis aimed at making proposals to their own administration on the organisational and logistical aspects of relations with users (Article 12, paragraph 2 of Legislative Decree No. 29/1993).

The URP is the point of listening for users, providing clarification and information on university services, internal regulations and access to administrative acts. Through its information activities, the URP aims to facilitate the participation of citizens in the University administrative activities and to contribute to the achievement of substantive equality for all (in accordance with Article 3, paragraph 2 of the Italian Constitution).

The URP also

• Promotes the exchange of information by fostering and organising communication within the university and with other administrations
• Guarantees the exercise of the rights of information, access to documents and participation (Law no. 241 of 7 August 1990, as amended)
• Provides advice on simplification and privacy 
• Gathers proposals for the improvement of existing services and/or reports inefficiencies by monitoring users' opinions and satisfaction from the point of view of Customer Satisfaction;  

Satisfaction Questionnaire - URP